I&M Bank has expanded its footprint in Kenya with the opening of two new branches in Kapsabet, Nandi County, and Nyali, Mombasa County, increasing its branch network to 65 outlets across 24 counties. This strategic move underscores the bank’s commitment to bringing its services closer to customers in both agricultural and trade-driven regions.
The Kapsabet branch is strategically positioned to serve the North Rift’s vibrant agricultural value chains, including tea, maize, and dairy farming. In addition, it will cater to the growing base of small enterprises in the region. With specialized offerings such as agribusiness financing, equipment loans, and value chain credit facilities, the new branch is set to strengthen economic activity while promoting financial access for underserved communities.
Speaking during the launch, Shameer Patel, Director of Retail Business Banking at I&M Bank Kenya, emphasized the bank’s customer-centric strategy. He noted that Kapsabet town serves as a vital agricultural and commercial hub, making it an ideal location to support the local economy while enhancing the bank’s presence in high-potential markets. Patel added that the bank’s expansion model is guided by data, ensuring branches are opened in areas with strong growth opportunities.
The Mombasa expansion will further consolidate I&M Bank’s presence along the coast, enabling it to tap into trade flows through the port city. The Nyali branch, in particular, will serve the growing population of coastal entrepreneurs and businesses seeking modern banking solutions integrated with digital platforms. This move aligns with the bank’s wider strategy of targeting key trade corridors while enhancing customer convenience.
The bank has been on an aggressive branch rollout in 2024, having opened ten other outlets in locations including Mtwapa, Kawangware, ABC Mall, Kenol, Meru Makutano, Embu, Kericho, Bungoma, Kakamega, and Mwea. This expansion drive is part of I&M’s long-term vision of creating a robust nationwide network while complementing its digital banking channels.
I&M Bank has also emphasized sustainability and inclusion as part of its branch expansion. New outlets are being aligned with green financing solutions, financial literacy initiatives, and inclusive products designed to reach diverse customer segments. With this dual approach of physical presence and digital integration, I&M is strengthening its role as a key driver of economic growth in Kenya.
