CIC Insurance Group has launched its One CIC digital channels, expanding digital access to its insurance and investment services for customers, agents and brokers.
The channels include the My CIC App, the CIC Online portal and USSD code *304#. They provide access to CIC General, CIC Life, CIC Impact, which offers microinsurance, and CIC Asset Management services.
Customers can manage their portfolios through end-to-end self-service, giving them a digital option for handling their insurance and investment needs.
Agents and brokers can also use the channels to onboard clients through attributable referral links, generate quotes, view commissions and initiate claims on behalf of customers.
The digital channels are supported by two 24-hour contact centres, including one dedicated to health insurance, providing additional support for customers.
CIC Insurance Group CEO Patrick Nyaga said the channels give customers greater choice in how they interact with the company.
The launch forms part of CIC’s efforts to expand digital access to its services and provide customers and intermediaries with more ways to manage insurance and investment activities.
