Safaricom created KES 1.25 trillion in value for Kenyan society in the financial year ended March 2026, representing a 10% increase from the previous year, according to its 15th Sustainable Business Report.
The reported value reflects the company’s wider contribution through its operations, digital and financial services, infrastructure investment, employment, livelihoods supported across its ecosystem and community programmes.
Customer affordability and access to financial services remained key parts of this contribution. Non-chargeable M-PESA transactions accounted for 57.8% of total transaction volumes during the year, allowing customers to carry out more transactions without paying a customer charge.
Safaricom Group Chief Executive Officer Peter Ndegwa said more than half of M-PESA transaction volumes attracted no customer charge, supporting affordable transactions and participation in the digital economy.
The company’s wider ecosystem sustained more than 1.4 million jobs during the year, including livelihoods supported through M-PESA agents, dealers, suppliers and other business partners. M-PESA’s social value was estimated at KES 478.1 billion in FY26, with the platform continuing to support access to payments, savings, investments and credit.
Safaricom also continued investing in connectivity, including more affordable fixed data propositions. Of the 739,000 homes connected, 8,200 subscribed to an affordable KES 800 monthly bundle aimed at expanding access.
Community programmes delivered through Safaricom and M-PESA Foundation reached 4.4 million lives across health, education, economic empowerment, water and environmental conservation.
The company also reported progress in reducing the environmental footprint of its network. More than 2,000 network sites were powered by solar energy in FY26, compared with 1,432 in FY25. Its tree-growing programme reached three million trees.
On workplace inclusion, persons with disabilities accounted for 4% of Safaricom’s workforce, against a company target of 5%.
For the first time, Safaricom adopted a double materiality approach to its sustainability disclosures. The framework assesses both the impact of the company’s activities on people and the environment, and how sustainability issues such as climate change, fraud and cybersecurity could affect its long-term business value and resilience.
Safaricom is preparing for mandatory sustainability reporting requirements in Kenya and aims to fully comply with applicable IFRS sustainability disclosure requirements by FY28.
Ndegwa said the company’s sustainability commitments focus on creating lasting value for customers, communities, investors and the environment while ensuring that technological growth and innovation expand opportunities and strengthen trust.
