Bolt Send, Bolt’s same-day and on-demand parcel delivery service, has completed more than 1 million deliveries in Kenya, less than a year after its formal relaunch in September 2025.
The milestone makes Kenya the fastest-growing established Bolt Send market globally. Between January and July 2026, order volumes in Kenya increased by more than 135%, while by August, the country was running 67% ahead of Ghana on a like-for-like two-wheel delivery basis after overtaking it in May.
Growth has been recorded across both Bolt Send delivery categories. The two-wheel motorcycle service, reclassified as a distinct product in February 2026, grew by more than 130% between January and July, while the four-wheel car delivery service, introduced in Nairobi in March, expanded options for larger and bulkier goods.
On average, Bolt Send deliveries cover 9.4 kilometres, supporting the movement of goods across Nairobi for businesses and individuals. Deliveries include stock, documents and parcels, while couriers on the platform have maintained an average rating of 4.84 out of 5.
Bolt Send has also introduced optional PIN verification to strengthen parcel handover security. Customers can enable the feature when booking a delivery, after which the recipient receives a unique PIN in their app. Drivers must enter the correct code before completing the delivery.
Usage data shows that Bolt Send has increasingly become part of the working week, with Fridays recording delivery volumes 23% above the daily average as businesses close orders, restock and meet end-of-week deadlines.
Dimmy Kanyankole, Senior General Manager, Rides, East Africa, said the one million delivery milestone reflects demand for reliable and accountable delivery services. Bolt says its full National Courier Operator licence from the Communications Authority of Kenya provides a foundation for further growth.
Bolt was gazetted as a National Courier Operator in August 2025, enabling the formal relaunch of Bolt Send the following month. Approximately 95.7% of all Send orders placed in Kenya have been made since the gazettement.
In July 2026, Bolt received its full National Courier Operator licence, strengthening its ability to serve corporate clients, retailers and e-commerce businesses that require formal courier services and reliable delivery infrastructure.
Nairobi accounted for more than 95% of Bolt Send volumes between January and July 2026. Motorcycle deliveries expanded to Mombasa in August, marking the beginning of the service’s national expansion.
Customers can also use Bolt Send to move parcels to long-distance bus termini for onward transportation to destinations such as Kisumu, Nakuru and Meru, connecting app-based last-mile delivery with Kenya’s existing intercity transport networks.
